Orders are delivered to the address provided during checkout, so please ensure it is accurate and accessible for our delivery service. For added convenience, DHL Express offers On-Demand Delivery (ODD) options, which allow you to customize your delivery timing, location, or other preferences.
DHL Express On-Demand Delivery
EU Delivery: 1–2 days
International Delivery: 2–4 days
→ Cancellations and Returns
Cancellation Policy (EU Residents)
EU customers may cancel their purchase within 14 days of receiving the product for a full refund (this does not apply to personalized items). To cancel, please email info@joonejoonam.com with your order details. Final sale items are not eligible for returns. If returning an item, please retain its original packaging and tags until you’re sure about keeping it. Returned items should be in resalable condition. Refunds will be issued within 14 days of receiving the returned items.
→ Return Shipping
You will bear the cost of return shipping, and obtaining proof of postage is recommended as we cannot be held responsible for lost packages.